Exchange Policy

We are happy to exchange your purchase within 7 days of delivery.

Exchange Conditions

To be eligible for an exchange, items must:

• Be in their original condition (unused, unworn, unwashed, and unaltered).
• Have all original tags, labels, packaging, and accessories attached.
• Not be damaged, stained, altered, or show any signs of wear.

Items that do not meet these conditions will not be accepted.

How to Request an Exchange

To request an exchange, please contact us on +961 76 753058 with your order number and the details of the item you wish to exchange.

You may:

• Exchange your online order free of charge at our SHAHA Kaslik boutique within 7 days of delivery.
• Request an exchange by delivery. In this case, delivery charges are the customer's responsibility.

All exchanges are subject to product availability.

Refund Policy

SHAHA does not offer refunds.

Approved exchanges may be made for another size, color, or item of equal value. If you choose an item of higher value, the price difference must be paid.

Defective or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately on +961 76 753058.

Our team will evaluate the issue and provide the appropriate solution as quickly as possible.